Privacy Policy for Poly Phoenix Fibreglass Products

At Poly Phoenix Fibreglass Products, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our website or engage with our products and services.

By using our website or contacting us, you agree to the terms outlined in this policy.

 

1. Information We Collect

1.1 Personal Information

We may collect personal information when you:

  • Contact us via email, phone, or website forms

  • Request product information, quotes, or services

  • Subscribe to updates or promotional communications

This information may include:

  • Name

  • Email address

  • Phone number

  • Company or organization details

  • Delivery or project information

  • Specific product requirements

1.2 Non-Personal Information

We may automatically collect non-identifiable information, such as:

  • IP address

  • Browser type and version

  • Device and operating system

  • Pages visited and time spent on our website

  • Interactions with website features

Non-personal information is used to improve our website and services.

 

2. How We Use Your Information

Your personal information may be used to:

  • Respond to inquiries and provide customer support

  • Process orders, quotes, and project requests

  • Send information about products, promotions, or updates (you can opt out at any time)

  • Improve our website, products, and services

  • Comply with legal and regulatory requirements

Non-personal information is used for website analytics and administrative purposes.

 

3. Information Sharing

We do not sell, trade, or rent your personal information.

We may share your information if:

  • Required by law or legal authorities

  • Necessary to provide requested services or products

  • Trusted service providers assist in website operations or service delivery under confidentiality agreements

  • Needed to protect the rights, property, or safety of our clients, staff, or others

 

4. Data Security

We implement reasonable measures to protect your personal information from unauthorized access, loss, or misuse.

However, no method of online transmission or electronic storage is completely secure. You are responsible for keeping your contact information confidential.

 

5. Cookies

Our website may use cookies and similar technologies to enhance user experience. You can disable cookies in your browser settings, though this may limit some website functionality.

 

6. Your Rights

You have the right to:

  • Access your personal information

  • Correct any inaccurate information

  • Request deletion of your information where legally permissible

  • Opt out of marketing communications

To exercise these rights, contact us using the details below.

 

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

 

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page. Continued use of our website or services signifies acceptance of the revised policy.

 

9. Contact Us

For any questions or concerns regarding this Privacy Policy or our handling of your information, please contact:

Poly Phoenix Fibreglass Products
Phone: 010 591 9913
Email: cheryl@polyphoenix.co.za
Address: 38 Forge Road, Spartan, Kempton Park, South Africa